Use observable milestones
A milestone should describe an outcome someone can review: a working journey, a tested integration, a release-ready migration or a decision made with evidence. “Seventy per cent complete” is usually less informative than what a user can now do.
Expose uncertainty early
Strong reporting includes the risks and decisions that could change the path. A visible uncertainty can be investigated, sequenced or escalated. An invisible one becomes an unwelcome surprise after time and budget are already committed.
Keep the record useful
Share concise demonstrations, decisions and next steps at a regular cadence. The goal is not status performance; it is giving the customer enough context to make timely choices without having to manage every engineering detail.
